Shipping and Returns

We offer free ground on all orders over $4,500 to the Continental USA States. Orders placed for over $4,500 qualify for free ground shipping via standard Fedex/UPS/USPS package and standard pallet (not including oversized and extended pallets. Free ground shipping is only available in the Continental USA (excludes Alaska and Hawaii). This policy does not apply to two-day, overnight, or international locations. We ship via FedEx, UPS, USPS and LTL Carrier.

*Hose Reels – are NOT included in the $4500 free shipping policy. We have excellent discounts with our freight LTL carriers and will pass this lower cost profile to the benefit of our customers.

*20 Foot Long Full Length Tube/Pipe – are exempt from and are not included in the free shipping policy due to the oversize and fragile nature of tube/pipe shipments. We have excellent discounts with our freight LTL carriers and will pass this lower cost profile to the benefit of our customers.

FedEx and UPS have several options for shipping parcels. Below is a quick comparison of their services from our previous UPS services. All delivery times are estimates provided by the carrier, we have no control once the package leaves our facility. Our same-day shipping cutoff will remain at 4PM MST, and we will continue to attempt to get as many orders shipped daily as possible.

Order cutoff time is 3:00 PM Mountain Time. All orders are subject to availability and may take up to 48 hours for processing. Expedited processing options are available upon request, please call us to arrange for faster delivery options. We strive to fulfill your order promptly, but please note that backorders may affect the delivery timeline.

• If you need to return product, please contact one of our Customer Service Representatives via email at hydraulicsdirect.com, or by phone at 855-396-7836. Our representative will handle your return and issue an RMA.
• Your RMA form must be included in the return package.
• Pack all of the item(s) securely in the original product packaging.
• Include all paperwork, parts and accessories.
• All returned items must be brand new, unused and in their original packaging.
• Returned items will be inspected upon receipt.
• Returns can be sent using the carrier of your choice.
• Send the return package to the address listed on your RMA. Please indicate RMA number on outside of package.
• Refunds can be expected in the same form of payment originally used for purchase, within 7-10 business days of receipt of returned item(s).
• We recommend that you obtain a tracking number (delivery confirmation) from the carrier to monitor timely delivery, as well as insurance.
• Labor costs, hose assembly fees, shipping / freight are non-refundable.

Send Returns To:
Hydraulics Direct
Product Returns
RMA #: XXXXX
11795 E 45th Ave
Denver, CO 80239

If you ordered the wrong parts:

If you purchased a product in error, it can be returned to Hydraulics Direct with a 25% restocking fee for up to 30 days from the date of delivery. Beyond 30 days of delivery date, returns are at the discretion of management. Products must be unused, undamaged, and in original, undisturbed packaging. Please include a copy of your RMA form in the return shipment and indicate RMA number of outside of package.

If we sent you the wrong parts:

At Hydraulics Direct, we check every order for accuracy. However, you receive an incorrect part in your shipment, please notify our customer service team immediately. We will promptly have the correct part shipped out to you. We will also provide an RMA and prepaid shipping label for return of the incorrect parts. Please note, all return products must be received in new and unused condition. Return parts must be received to Hydraulics Direct within 30 days. If incorrect parts are not returned to Hydraulics Direct with RMA within 30 days, you will be billed for these.
If parts are found to be defective: If product is found to be defective, please notify Hydraulics Direct within 30 days of the delivery date. We will get a replacement out to you right away at no additional charge, and provide an RMA and prepaid return shipping label.

Non-Returnable Items:

The following items may not be returned: cut tubing lengths, cut hose lengths (less than 25’), crimped hose assemblies, custom made to order parts, crimpers, dies.

Cancellations and Change Orders:

Hydraulics Direct must be notified of all cancellations or change orders by phone. Orders can only be cancelled before they have shipped.